Privacy Policy
This policy explains how Abacus Express Logistics Ltd collects, uses, stores and protects personal information when you visit our website, contact us or use our quotation, booking and shipment-management services.
Last updated: 21 August 2026
1. About this policy
Abacus Express Logistics Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you:- Visit this website.
- Contact us or request a quotation.
- Create or use a customer account.
- Book or manage a shipment.
- Track a consignment.
- Otherwise communicate or do business with us.
2. Our details
Abacus Express Logistics Ltd Company number: 06379768 Registered office: [insert registered office] Operational address: [insert operational address, if different] Email: info@abacusexpresslogistics.com Telephone: [insert telephone number] ICO registration number: [insert if applicable] For questions about this policy or the use of your personal information, contact us using the details above.3. Information we may collect
Depending on how you use our website and services, we may collect the following information. Contact information- Your name.
- Company or organisation.
- Email address.
- Telephone number.
- Postal address.
- Collection and delivery locations.
- Details of the shipment.
- Dimensions and weight.
- Required collection and delivery times.
- Any information included within your enquiry.
- Sender and recipient details.
- Collection and delivery addresses.
- Contact names and telephone numbers.
- Shipment descriptions and references.
- Delivery instructions.
- Booking history.
- Tracking and delivery information.
- Proof-of-delivery information.
- Invoice and account records.
- IP address and approximate location.
- Browser and device type.
- Operating system.
- Pages visited.
- Referring website or search engine.
- Date and time of visits.
- Website interactions and navigation.
- Cookie preferences.
4. How we use your information
We may use personal information to:- Respond to enquiries.
- Prepare quotations.
- Create and administer customer accounts.
- Arrange collections and deliveries.
- Manage, monitor and track shipments.
- Communicate with senders, recipients, carriers and delivery partners.
- Provide delivery notifications.
- Produce invoices and maintain financial records.
- Resolve service issues or complaints.
- Improve our website and customer services.
- Protect our website and systems.
- Detect or prevent fraud and misuse.
- Comply with legal, regulatory and contractual requirements.
- Establish, exercise or defend legal claims.
5. Our lawful bases
Under UK data-protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely upon the following lawful bases. Contract Processing may be necessary to provide a quotation, enter into a contract or fulfil a booking or delivery service. Legitimate interests We may process information where reasonably necessary to operate and improve our business, communicate with customers, maintain security, prevent fraud and manage service enquiries. We will consider whether these interests are overridden by your rights and interests. Legal obligation We may process or retain information to comply with tax, accounting, regulatory and other legal requirements. Consent Where required, we rely on your consent—for example, before using non-essential analytics cookies. You may withdraw consent at any time through the website’s cookie settings.6. Navigator booking and tracking system
Our online quotation, booking, tracking and customer-account facilities are provided through the Navigator courier-management platform supplied by Coda Commerce Ltd. Navigator may be presented within this website using a WordPress integration or accessed through a link to a Coda Commerce-hosted portal. Information entered into these facilities is transmitted to and processed through the Navigator system. This may include:- Customer-account details.
- Sender and recipient information.
- Collection and delivery addresses.
- Shipment details and references.
- Booking and tracking information.
- Delivery instructions.
- Proof-of-delivery records.
- Invoice and account information.
7. Google Analytics
We use Google Analytics 4 to understand how visitors use our website. It may collect information including:- Browser and device information.
- Approximate geographical location.
- Pages viewed.
- Referring source.
- Time spent on the website.
- Interactions with website content.
8. Google Search Console
We use Google Search Console to understand how the website appears and performs in Google search results. Search Console provides aggregated information such as search terms, impressions, clicks, page performance and general device or country data. It does not normally provide us with the identities of individual search users and does not place additional cookies on this website.9. Cookies
This website uses cookies and similar technologies for essential operation, security, user preferences and—where consent is provided—website analytics. Further information about the cookies used, their duration and how to manage them is available in our Cookie Policy. You may adjust your cookie preferences at any time using the cookie-settings facility on this website.10. Who we share information with
Where necessary, we may share personal information with:- Coda Commerce as the provider of Navigator.
- Courier companies, freight carriers and delivery partners.
- Drivers, agents and subcontractors involved in completing a shipment.
- Website hosting, maintenance and IT-support providers.
- Google, where analytics consent has been provided.
- Accountants, insurers, solicitors and professional advisers.
- Regulators, public authorities or law-enforcement bodies where legally required.
- Other parties where necessary to establish, exercise or defend legal claims.
11. International transfers
Some international shipments require personal information to be shared with carriers, agents or delivery partners outside the United Kingdom. Some technology providers may also process information in other countries. Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are used in accordance with applicable data-protection law.12. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, legal, accounting and reporting requirements. Our intended retention periods are:- Enquiries that do not become bookings: [insert period, for example 24 months].
- Customer, booking and contractual records: [insert period, commonly up to seven years].
- Invoice and accounting records: [insert period, commonly seven years].
- Website security logs: [insert period].
- Google Analytics event data: [confirm Analytics setting—commonly 14 months].
- Navigator booking and tracking information: according to our operational and legal requirements and the applicable Navigator configuration.
13. Information security
We use appropriate organisational and technical measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or destruction. Access is limited to people and service providers who require the information for legitimate business purposes. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.14. Your data-protection rights
Depending on the circumstances, you may have the right to:- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request erasure of your information.
- Request restriction of processing.
- Object to certain processing.
- Request transfer of information in a portable format.
- Withdraw consent where processing relies upon consent.
- Complain to the Information Commissioner’s Office.